Frequently Asked Questions
Everything you need to know about your locks and our luxury beauty products.
How long does shipping typically take?
Standard shipping within the United States takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
Are your hair care products safe for color-treated hair?
Yes, all Live Love Locks formulas are sulfate-free and paraben-free, making them specifically designed to preserve the vibrancy and health of color-treated and chemically-processed hair.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs, provided it is at least 75% full.
Do you offer wholesale opportunities for salons?
We certainly do! Please visit our 'Pro' page or contact our support team with your license information to apply for a professional wholesale account.
Are your products cruelty-free?
Absolutely. Live Love Locks is committed to ethical beauty; we never test our products on animals and we only source ingredients from cruelty-free suppliers.
Can I track my order once it has been placed?
Yes, once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.