Returns & Exchanges
At Live Love Locks, we want you to be completely satisfied with your hair care purchase; if you are not, you may return unopened and unused products within 30 days of delivery.
Initiate Your Request
Email our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all safety seals are intact and the RMA number is clearly written on the outside.
Ship It Back
Send your package using a trackable shipping service to our returns center; please note that customers are responsible for return shipping costs.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing